Refund & Cancellation Policy

Last updated: 15 July 2026

This Refund & Cancellation Policy applies to services provided by Shopiva Private Limited (“ShopivaEco”), CIN U46498MH2026PTC470575, registered office at Unit No. A-203, 204, "Kotia Nirman" Commercial, Andheri, Mumbai, Maharashtra – 400053, India.

1. Platform and Subscription Fees

  • Fees for platform access, integration, or subscription services are set out in the commercial agreement executed with each merchant or partner.
  • Unless otherwise stated in the commercial agreement, fees for services already rendered (including completed integration work and elapsed subscription periods) are non-refundable.
  • Cancellation of ongoing services requires written notice as per the notice period in the commercial agreement. Charges accrued up to the effective date of cancellation remain payable.

2. Payment Transactions Processed Through the Platform

  • ShopivaEco is a technology service provider. Refunds for goods or services purchased from a merchant using payment infrastructure powered by ShopivaEco are governed by that merchant’s own refund policy and are initiated by the merchant.
  • When a merchant initiates a refund, we process it to the original payment method through the applicable banking partner. Refunds are normally credited within 5–7 working days of initiation, subject to the timelines of the customer’s bank and payment network.
  • Failed or duplicate transactions: where an amount is debited but the transaction fails or is duplicated, the amount is automatically reversed to the original payment method, normally within 5–7 working days, subject to bank timelines.

3. Chargebacks and Disputes

Chargebacks raised through card networks or banks are handled in accordance with the rules of the relevant network and banking partner. Merchants are required to respond to dispute notifications within the timelines communicated through the platform.

4. How to Raise a Refund-Related Query

Write to shopiva@atomicmail.io with the transaction ID, date, and amount. We aim to acknowledge refund-related queries within 48 hours and resolve them within 30 days.

5. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.